Last updated: December 31, 2025

This Shipping Policy outlines how orders placed through the Hotspan Labs website are processed, shipped, and delivered. By placing an order, you agree to the terms described below.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and holidays. Processing times may be extended during peak periods or promotional events.

Shipping Rates and Methods

Shipping rates and available delivery methods are calculated at checkout based on your location, selected shipping option, and order size.

Estimated Delivery Times

Estimated delivery times are provided at checkout and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.

Domestic Shipping

We currently ship within the United States. Delivery times for domestic orders vary depending on your location and selected shipping method.

International Shipping

International shipping may be available for select destinations. International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Shipping Restrictions

Some products may be subject to shipping restrictions based on destination, carrier policies, or local regulations. We reserve the right to cancel orders that cannot be shipped due to such restrictions.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing tracking information. Please allow time for tracking updates to appear in the carrier’s system.

Lost, Delayed, or Damaged Shipments

Hotspan Labs is not responsible for lost or delayed shipments caused by carriers. If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged packaging and product.

Incorrect Shipping Information

Please ensure that your shipping address is accurate at checkout. Hotspan Labs is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Changes to This Shipping Policy

Hotspan Labs reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting.

Contact

If you have questions about shipping, please contact us:
Hotspan Labs
Email : support@hotspan.com
Address: 1564 W Oakbrook Dr, South Jordan, UT 84095, US