Last updated: December 31, 2025

Hotspan Labs operates this store and website, including all related information,
content, features, tools, products, and services (collectively, the “Services”),
to provide you with a curated shopping experience.

This Privacy Policy describes how Hotspan Labs collects, uses, and discloses your
personal information when you visit, use, or make a purchase or other
transaction using the Services or otherwise communicate with us. If there is a
conflict between our Terms of Service and this Privacy Policy, this Privacy
Policy controls with respect to the collection, processing, and disclosure of
your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the
Services, you acknowledge that you have read this Privacy Policy and understand
the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that
identifies or can reasonably be linked to you or another person.

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, payment card information, transaction details, form of payment, and payment confirmations.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including items viewed, added to cart, purchased, returned, exchanged, or cancelled.
• Communications with us including information provided in customer support inquiries.
• Device information including browser type, IP address, and device identifiers.
• Usage information including how and when you interact with the Services.

Personal Information Sources

• Directly from you when you create an account, place an order, or communicate with us;
• Automatically through the Services through cookies and similar technologies;
• From service providers acting on our behalf;
• From partners or other third parties.

How We Use Your Personal Information

• Provide, Tailor, and Improve the Services. Including payment processing, order fulfillment, shipping, returns, account management, and personalized recommendations.
• Marketing and Advertising. Including promotional emails, messages, and advertising related to our products and services.
• Security and Fraud Prevention. To protect accounts, payments, and prevent fraudulent or malicious activity.
• Communicating with You. To provide customer support and maintain our business relationship.
• Legal Reasons. To comply with applicable laws, legal requests, and enforce our policies.

How We Disclose Personal Information

• With vendors and service providers that perform services on our behalf, such as payment processing, fulfillment, analytics, and customer support.
• With marketing partners to provide advertising services (opt out here).
• With our affiliates or within our corporate group.
• In connection with legal obligations, enforcement of our policies, or business transactions.

Third-Party Websites and Links

The Services may include links to third-party websites. Hotspan Labs is not
responsible for the privacy practices, content, or security of those websites.

Children’s Data

The Services are not intended for children, and we do not knowingly collect
personal information from individuals under the age of majority.

Security and Retention of Your Information

No method of transmission or storage is completely secure. We retain personal
information only as long as necessary to fulfill the purposes outlined in this
Privacy Policy or as required by law.

Your Rights and Choices

• Right to Access / Know
• Right to Delete
• Right to Correct
• Right of Portability
• Right to Opt Out of Targeted Advertising

We will not discriminate against you for exercising any of these rights. We may
verify your identity before processing requests, as permitted by law.

Complaints

If you have complaints about how Hotspan Labs processes your personal
information, you may contact us or lodge a complaint with your local data
protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside the
country in which you reside, using legally recognized safeguards.

Changes to This Privacy Policy

Hotspan Labs may update this Privacy Policy from time to time. Updates will be
posted on this page with a revised “Last updated” date.

Contact

Hotspan Labs
Email: support@hotspan.com
Address: PO Box 95158, South Jordan, UT 84095 USA