Last updated: December 31, 2025

This Refund Policy applies to purchases made through the Hotspan Labs website and governs the circumstances under which refunds, returns, or exchanges may be issued. By making a purchase, you agree to the terms outlined below.

Eligibility for Returns

To be eligible for a return or refund, items must be unused, unopened, and in the same condition in which they were received. Items must also be returned in their original packaging. Certain items may be non-returnable, including but not limited to products that have been opened, used, damaged after delivery, or marked as final sale.

Return Timeframe

Return requests must be submitted within 30 days of the delivery date. Requests received after this period may not be eligible for a refund or exchange.

How to Request a Refund

To initiate a return or refund request, please contact us at support@hotspan.com with your order number and a brief explanation of the request. Our support team will provide return instructions if your request is approved. Unauthorized returns sent without prior approval may not be accepted.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Refund processing times may vary depending on your payment provider and may take several business days to appear on your statement.

Shipping Costs

Original shipping costs are non-refundable unless the return is due to an error on our part (such as an incorrect or defective item). You may be responsible for return shipping costs unless otherwise stated.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and order details so we can resolve the issue promptly.

Exchanges

We may offer exchanges for eligible items, subject to availability. If an exchange is approved, replacement items will be shipped once the original item has been received and inspected.

Non-Refundable Items

• Opened or used products
• Final sale or clearance items
• Gift cards
• Items returned without authorization

Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process described above.

Changes to This Refund Policy

Hotspan Labs reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

Contact

If you have any questions regarding this Refund Policy, please contact us:
Hotspan Labs
Email:support@hotspan.com
Address: 1564 W Oakbrook Dr, South Jordan, UT 84095, US